Privacy Policy
This Privacy Policy describes how Chai & Chaat House ("we", "us", or "our") collects, uses, and protects personal information when you use our online platform or services. We are committed to protecting your privacy and handling your data responsibly in accordance with applicable data protection laws.
Information We Collect
We may collect personal information directly from you when you interact with our site. This includes information you provide when you place an order, create an account, contact us, or participate in surveys or promotions. The types of information we may collect include your name, contact details (like postal address or phone number, if you provide them), and details related to your orders or transactions.
We also automatically collect certain information when you visit our site. This may include your IP address, browser type, operating system, browsing activity on our site, and the referring URL. This information helps us understand how our services are used and improve your experience. We may use cookies and similar tracking technologies to collect this data.
How We Use Your Information
We use the information we collect for various purposes, including: - To provide and maintain our services, including processing and fulfilling your orders. - To communicate with you about your orders, account, or inquiries. - To improve, personalize, and optimize our services and your experience. - To process payments and prevent fraudulent transactions. - To send you promotional materials or information about our services and offers, if you have consented to receive such communications. - To comply with legal obligations and protect our rights.
We process your personal data based on legal grounds, such as your consent, the necessity to perform a contract with you, or our legitimate business interests.
Sharing Your Information
We do not sell your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our site, conducting our business, or providing services to you (e.g., payment processors, delivery partners if applicable). These third parties are obligated to protect your information and only use it for the purposes we specify.
We may also disclose your information if required by law, such as in response to a subpoena, court order, or other legal process, or if we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal data. These may include the right to access, rectify, erase, restrict processing, object to processing, or receive a copy of your data in a portable format. You may also have the right to withdraw consent where processing is based on consent.
Third-Party Links
Our site may contain links to external websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected personal information from a child without proper consent, we will take steps to delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and indicate when it was last updated. We encourage you to review this policy periodically for any changes.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, you may contact us in writing at:
Chai & Chaat House
305, 80 Feet Road,
Koramangala 5th Block,
Bengaluru, Karnataka, 560095
India